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Fuuuuuckkk. My company recently outsourced our IT help desk to India. It's awful. They remote in to your computer and try the same thing over and over for 3 hours while you can't do anything. You start calling/ messaging local people until you find someone who knows about the issue, and they are "just go to this registry key and change it from false to true". And it works. So I tell them to tell india about it, and they say it is literally step 1 in the troubleshooting guide for this problem. Yet, for some reason, india IT never tried it.
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